Support center & FAQ
Astricate Support Center
Get expert assistance with AI gadgets, smart home systems, and advanced tech.
Explore Support TopicsOrder Tracking
How do I track my order?
▼Track your order using your order number found in email or account.
Ordered
Jul 7, 2025
Shipped
Est. Jul 8, 2025
Out for Delivery
Est. Jul 9, 2025
Delivered
Est. Jul 10, 2025
Unknown charges
▼Contact us if you see unfamiliar charges on your account.
Buying on Astricate
Are item prices rising?
▼Prices are subject to market changes; check regularly for updates.
How to search for items on Astricate
▼Use the search bar with keywords like 'AI gadget' or 'smart home'.
Checkout & Shipping
How do I ship my items back?
▼Follow the return instructions in your order details.
Shipping Details and Options
▼We offer standard shipping with an estimated delivery time of 5-7 business days, express shipping for 2-3 business days, and international shipping with varying timelines based on your location. All shipments are tracked, and you can expect real-time updates via email or your account dashboard. Shipping costs are calculated at checkout based on your order weight, destination, and chosen speed, with free shipping available on orders over $50.
Return & Refund
What is Astricate’s return policy?
▼Return tech products within 30 days in original condition for a refund.
View Return PolicyRefunds
▼Refunds are processed within 5-7 business days.
Product & Stock
What if an item is out of stock?
▼Explore our wide range of AI gadgets or sign up for restock notifications.
Browse ProductsAccount Management
How do I manage my account settings?
▼Update your profile or preferences for a personalized Astricate experience.
Manage AccountPayment & Promos
Payments
▼We accept credit cards, PayPal, and more.
Security & Safety
How do I shop safely on Astricate?
▼Ensure secure purchases with these tips:
- Use strong passwords for your account.
- Verify emails are from Astricate.
- Contact us for suspicious activity.
Troubleshooting
How do I troubleshoot my AI gadget?
▼Try these steps for common issues:
- Restart your device.
- Check the user manual for setup instructions.
- Contact support for advanced help.
Customer Support
How do I contact customer support?
▼Reach out to our support team via email at support@astricate.com We're available 24/7 to assist you.
Contact Support