Support center & FAQ

Astricate Support Center

Get expert assistance with AI gadgets, smart home systems, and advanced tech.

Explore Support Topics

Order Tracking

How do I track my order?

Track your order using your order number found in email or account.

Ordered
Jul 7, 2025

Shipped
Est. Jul 8, 2025

Out for Delivery
Est. Jul 9, 2025

Delivered
Est. Jul 10, 2025

Check Full Tracking

Unknown charges

Contact us if you see unfamiliar charges on your account.

Buying on Astricate

Are item prices rising?

Prices are subject to market changes; check regularly for updates.

How to search for items on Astricate

Use the search bar with keywords like 'AI gadget' or 'smart home'.

Checkout & Shipping

How do I ship my items back?

Follow the return instructions in your order details.

Shipping Details and Options

We offer standard shipping with an estimated delivery time of 5-7 business days, express shipping for 2-3 business days, and international shipping with varying timelines based on your location. All shipments are tracked, and you can expect real-time updates via email or your account dashboard. Shipping costs are calculated at checkout based on your order weight, destination, and chosen speed, with free shipping available on orders over $50.

Return & Refund

What is Astricate’s return policy?

Return tech products within 30 days in original condition for a refund.

View Return Policy

Refunds

Refunds are processed within 5-7 business days.

Product & Stock

What if an item is out of stock?

Explore our wide range of AI gadgets or sign up for restock notifications.

Browse Products

Account Management

How do I manage my account settings?

Update your profile or preferences for a personalized Astricate experience.

Manage Account

Payment & Promos

Payments

We accept credit cards, PayPal, and more.

Security & Safety

How do I shop safely on Astricate?

Ensure secure purchases with these tips:

  • Use strong passwords for your account.
  • Verify emails are from Astricate.
  • Contact us for suspicious activity.
Report Issue

Troubleshooting

How do I troubleshoot my AI gadget?

Try these steps for common issues:

  • Restart your device.
  • Check the user manual for setup instructions.
  • Contact support for advanced help.
Get Help

Customer Support

How do I contact customer support?

Reach out to our support team via email at support@astricate.com We're available 24/7 to assist you.

Contact Support

All help topics

Order Tracking
Checkout Process
Returns & Refunds
Shipping & Delivery
Product & Stock
Payment Methods
Account Management
Security & Safety
Troubleshooting
Promotional Offers

Chat Icon Contact Us